EXCHANGE AND RETURN POLICY
Before placing an order, think carefully about your size and use the references we provide to help you. Remember each exchange and return has an impact on emissions and waste, help us reduce it.
Purchases may be returned within 14 days from the order’s delivery date. To process the return, you must follow these four simple steps:
- Send us an email to firstname.lastname@example.org indicating the order number and the product you want to return. We would like you to indicate the reason for the return in order to keep improving.
- Pack the order in its original envelope, we have included a kraft paper tape inside to facilitate the return. In case of not being able to use the original container, you can use another that guarantees its safety.
- Orders must be returned in their original state with all the elements included inside, and cannot be washed, used or damaged.
- If you want to return or exchange an item, you just have to contact the courier and send the items to the following address:
Turyelectro Galicia, S.L.
Carretera Porriño Salceda Km. 1 Desvío Polígono A Granxa. Lugar Vilafria, 32
36475 O Porriño, Pontevedra (Spain)
In the case of wanting to exchange an item, the process would be very similar to that of returns. Send us an email to email@example.com with the following information: order number, item to be returned and the new size or model. We will send the new size when the garment arrives.
We are not responsible for returned items until they are in our warehouses. Transportation costs must be borne by the customer who wishes to make the return. In the supposed case the purchases where defective, NWHR would assume the full cost of the shipment.
When and how will you receive the refund?
The amount of the returned items will be refunded once we verify that the garment is in perfect condition and with the labels. Once we approve the return, you will receive the amount through the same form of payment that was used in the purchase within 5-12 business days.
If you do not receive the appropriate amount or have any questions and / or problems, do not hesitate to contact us through the following email: firstname.lastname@example.org