RETURN AND EXCHANGE POLICY
Before placing an order, think carefully about your size and use the references we provide to help you. Remember that every exchange and return has an impact on emissions and waste, help us to reduce it.
You have 14 days from the day you received your order to return it. Follow the steps below, it's very simple:
- Send us an email to firstname.lastname@example.org the order number and the product you want to return. We would like you to indicate the reason for the return so that we can continue to improve.
- Pack the order in its original envelope, we have included a kraft paper tape inside to facilitate the return. If you cannot use the original packaging, you can use another one that guarantees its safety.
- Orders must be returned in their original condition with all the items inside, and cannot be washed, used or damaged.
- If you want to return or exchange any item you only have to contact the courier and send the items to the following address:
Turyelectro Galicia, S.L.
Highway Porriño Salceda Km. 1 Detour Polígono A Granxa. Lugar Vilafria, 32
36475 O Porriño, Pontevedra (Spain)
In the case of wanting to change some article the process would be very similar to that of the returns. Send us an email to the address mentioned above with the following information: order number, the item you wish to return and the new size or model. We will send the new size when the garment arrives.
We are not responsible for returned items until they are in our warehouse. Transport costs must be borne by the customer who wishes to make the return. In the event that the item is defective, NWHR will assume the full cost of shipping.
When and how will you receive the amount of the return?
The amount of the returned items will be refunded once we check that the garment is in perfect condition and with the labels. Once we approve the return, you will receive the amount by the same payment method used in the purchase within 5-12 business days.
If you do not receive the right amount or you have any questions and/or problems please do not hesitate to contact us through the following email:email@example.com