Refund policy

EXCHANGES AND RETURNS POLICY

Before placing an order, think carefully about your size and help yourself with the references we provide. Remember that each exchange and return has an impact on emissions and waste, help us reduce it.

RETURNS

You have a period of 14 days from when you received your order to make the return. Follow these steps, it's very simple:

1. Send us an email to info@nwhr.eu indicating the order number and the product you want to return. We would like you to indicate the reason for the return to continue improving.

2. Pack the order in its original envelope, we have included a kraft paper tape inside to facilitate the return. If you cannot use the original container, you can use another that guarantees its safety.

3. Orders must be returned in their original state with all the elements included inside, and cannot be washed, used or damaged.

4. If you want to return or exchange an item, you just have to contact the courier and send the items to the following address:

Turyelectro Galicia, S.L.

Carretera Porriño Salceda Km. 1 Desvío Polígono A Granxa. Lugar Vilafria, 32

36475 O Porriño, Pontevedra (Spain)

EXCHANGES

In the case of wanting to change an item, the process would be very similar to that of returns. Send us an email to the address mentioned above with the following information: order number, item you wish to return and the new size or model. We will send the new size when the garment arrives.

We are not responsible for returned items until they are in our warehouses. The expenses derived from transportation must be borne by the customer who wishes to make the return. In the event that the items were defective, NWHR would assume the full cost of shipping.

When and how will you receive the refund amount?

The amount of the returned items will be refunded once we verify that the garment is in perfect condition and with the labels. Once we approve the return, you will receive the amount through the same payment method that was used in the purchase within a period of 5-12 business days.

If you do not receive the appropriate amount or have any questions and/or problems, do not hesitate to contact us through the following email: info@nwhr.eu