RETURN AND EXCHANGE POLICY
Before placing an order, think carefully about your size and help yourself with the references we provide. Remember that every exchange and return has an impact on emissions and waste, help us to reduce it.
Returns can be made up to 14 days after receipt of the order by the customer. Items must be returned at the customer's expense in their original condition with all the elements included inside, not being able to be washed, used or damaged. For the shipment, the product must be packed in its original packaging. In case of not being able to use the original packaging, you will be able to use another one that guarantees its security.
To make a partial or total return of an order, the items that the customer wants to return must be sent via courier in a secure package.
Manage your return here:
When and how will you receive the amount of the return?
The amount of the returned items will be refunded once we check that the garment is in perfect condition and with the tags. Once we approve the return, you will receive the amount by the same payment method used in the purchase within 5-12 business days.
If you do not receive the right amount or you have any doubt and/or problem do not hesitate to contact us through the following email: email@example.com
The exchange will be charged to NWHR within 14 days of receipt of the product. The exchanged items must be returned in perfect condition, not being washed, used or damaged. The items must also be returned in their original packaging .In case you cannot use the original packaging, you may use another one that guarantees its safety.
Once we receive the item to be exchanged and confirm that it is in good condition, we will proceed with the exchange.
Manage your exchange here: